Our Top FAQ's
We've changed a lot over the last 17 years but the one thing that's stayed the same is that we keep things as simple as possible, and focus on what is best for our customers.
What Leads Are Available From Price Engines?
We cover many different home improvement projects nationwide - everything from glazing, heating, renewables, home repairs, building and much more - adding up to 125 different products overall. All can be viewed and chosen in your portal when you sign up.
Where Do Price Engines Leads Come From?
Our leads come through to us as enquiries from our quoter websites, affiliate websites or through our email marketing campaigns. Once they come through to our telesales team we call the enquirer to ensure a few things;
- They have provided the right contact details
- They are the property owner
- They are definitely interested in getting quotes
Only once these things are confirmed over the phone do we send the enquiries through as leads.
What is the Cost? How Long is the Contract?
There are no contracts, no hidden costs, and no sign-up fees with our leads. You simply get what you pay for. The price list can be found here, with all of our product categories.
What is the Difference Between Your Leads & Data?
Our leads cost more than 'data' or other low quality lead types because we carefully qualify each enquiry over the phone. This ensures our leads are a better quality, and they have been proven to get better results in less time than 'data leads'.
How Do I Receive Leads?
Leads can be sent to an email address, your mobile phone, or even through twitter messaging. You can change the way you receive your leads at any time too, in your online portal. You set the type of leads you want and once our telesales team speaks to someone you want, they are sent through to you automatically.
How Many Leads Can I Get?
This can vary depending upon where you are willing to take work and what your product is. You can set your own 'weekly lead limit' in the portal so we know the maximum amount of leads you would like us to get.
What if I Get a Lead I Already Have From Someone Else?
Some homeowners use more than one source for quotes, we can't do anything about that but we can replace a lead that you've already had.
What if the Lead Is 'No Good'?
We have a no-quibble returns policy on our leads which has proved very popular with our customers. This policy alongside our call-recording service means that if a lead refuses an appointment with you, or doesn't answer, then that lead is replaced, free of charge.
How Do I Start Taking Leads?
If you fill in your details a member of our team can get back to you - they can either get you signed up or just give you a little bit more information.
How Do I Use The Portal?
We try and get everyone to manage their own accounts here, because we know that you know what you want when you want it and you shouldn't have to wait for one of us to do something for you.
We've made the portal as user friendly as possible because of this, but here is a little overview of where you can find things in your portal.
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Home: An overview of your account where you can turn your account on/off to start or stop taking leads.
Help: If you have any questions you can always call us, or check the help bar.
Account Details: Select the type of lead you want and the post-code areas where you would like to receive leads. Also update your account details and manage your company profile, which is seen by some customers.
Price Engines Leads: Shows the leads you have received.
Quality Control: Access your call recordings, report/return leads to our quality control department, and check the status of leads you have reported.
Feedback: Check homeowner feedback.
Finance/Billing: Add money to your account or set up payment options here.
Tools: Change your password, add extra account security, change how you receive leads, and check the status of your account (to view feedback scores and return rates).
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